Returns Policy
- (1) Introduction We understand that from time to time you may wish to return a product to us. We have created this 30 day returns policy to enable you to return products to us in appropriate circumstances. This returns policy applies to customers in UK. This policy does not affect your statutory rights (such your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).
- (2) Returns Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where: (a) we receive the returned product within 30 days following the date of purchase of the product; (b) the returned product is unused, in its original unopened packaging with any seal or shrink-wrap intact, with any labels still attached, and otherwise in a condition enabling us to sell the product as new; (c) you comply with the returns procedure set out below; and (d) none of the exclusions set out below apply.
- (3) Returns procedure In order to take advantage of your rights under this returns policy, you must: Email us at returns@discountedbrands.co.uk With your surname and the word Return. We will then reply with instructions. Products must be returned with a proof of your purchase included (email confirmation etc.) Products returned under this policy must be sent by recorded delivery to: Discounted Brands Returns Victoria House 122 Great Clowes Street Salford M7 1RN You will be responsible for paying postage costs associated with returns under this policy.
- (4) Exclusions The following kinds of products may not be returned under this policy: (a) food, drink and any other product liable to deteriorate within the period set out in Section 1 and 2 above; (b) DVDs, CDs other audio or video or audio-visual recordings; (c) computer software (whether on CD-ROM, DVD-ROM or otherwise); (d) newspapers, periodicals, magazines or similar products; (e) toiletries and cosmetics; (f) any product made to your specification; (g) any product made to order; (h) gift vouchers. (i) some sale items.
- (5) Refunds We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and excluding the costs of returning the product to us. Where the product was sent with free postage we may make a small reduction in your return to cover this. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your returned product.
- (6) Improper returns Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product): (a) we will not refund or exchange the product; (b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and (c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
- (7) About us Our full name is Monarch Glen Limited Trading as Discounted Brands Our registered office is C/O The Chartwell Partnership 39a Leicester Road Salford M7 4AS and our principal trading address is Discounted Brands Victoria House 122 Great Clowes St Salford M7 1RN. Our company registration number is 06664019. Our email address is Sales@discountedbrands.co.uk. Our VAT number is To Follow
